Shipping policy

Thank you for shopping with us at Caps Vortex. We are committed to ensuring your order is delivered to you in a timely and secure manner. Below is our shipping policy for your reference.

1. Processing Time

  • All orders are processed within 2–3 business days of receiving the order.

  • Orders are not shipped or delivered on weekends or holidays.

  • If there are any delays in processing your order, we will notify you by email.

2. Shipping Costs

  • United States:

    • Free shipping is available for small orders under 1 lb.

    • Shipping fees are calculated based on the weight of your order.

    • Rates range from $4.99 to $25.99 depending on total weight.

    • All rates are visible at checkout.

  • International Shipping Fee: A flat fee of $20.99 applies to all international orders.

3. Shipping Methods & Delivery Times

  • We use reliable carriers such as 4PX, UBI, SF Express, Yun Express, BTY, FedEx, UPS, and DHL Express for all orders.

  • Delivery times vary depending on your location and the shipping method chosen:

    • Standard Shipping: 8-15 business days

    • International Shipping: 10-20 business days, depending on the destination.

Please note that the shipping time may vary depending on the location and availability of items.

4. Tracking Your Order

  • Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your package.

  • You can track your order directly on the carrier's website using the tracking number provided.

5. Order Issues or Delays

  • If your order is delayed, damaged, or missing, please contact us immediately at capsvortex_official@outlook.com. We will assist you in resolving the issue as quickly as possible.

  • If you experience any issues with your delivery, please ensure that the shipping address provided during checkout is correct. We are not responsible for lost packages due to incorrect or incomplete addresses.

6. Address Changes

  • If you need to change the shipping address after placing an order, please contact us as soon as possible. We will try our best to update the shipping address before the order is processed, but once an order has been dispatched, we cannot make changes.

7. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 14 days of delivery, and we will arrange for a replacement or refund.

8. Lost Packages

  • If your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package and resolve the issue.

9. Contact Us

If you have any questions or need assistance regarding shipping, please feel free to contact our customer service team at capsvortex_official@outlook.com